How Can VoIP Help Your Business Save Dollars?29 July 2022
Everyone is looking for ways to decrease unnecessary costs. Many variables come into account for businesses when deciding which expenses are strategical and which are not. Telephony is one of those. While no company is fond of overspending on telecommunication, having a solid communication system is crucial for business success. So how can businesses maximize performance while minimizing telecommunication costs?
It might be a surprise that less than 35% of businesses use VoIP for their telecommunication needs. It means that many companies are leaving much money on the table.
VoIP technology is a reliable and affordable solution to traditional and expensive telephony, one that allows you to make phone calls using internet technology instead of traditional telephone lines. This means that you will not need to purchase expensive equipment such as phones, fax machines, or modems. Instead, you can place calls on your computer, tablet, or smartphone. In addition to that, the VoIP market is not as centralized as the traditional PSTN, and more competition means higher quality and more affordable services for customers.
Let's go through the main incremental saving opportunities and benefits a VoIP system, particularly a hosted cloud-based PBX, offers to businesses:
Hardware costs tend to be a high line of expense when setting up a good telephony system. You must purchase auto-attendant hardware and pay for installation if your company needs an auto-attendant. Additionally, you must purchase additional hardware if you need to add a second auto-attendant to another location. With VoIP, you have complete freedom to change or update your system in real-time, without any extra purchases or installation. Add users or phones instantly, update IVRs, and route calls to any location, all without any added expense or hardware.
As with anything relying on physical infrastructure, when you have a traditional phone system you need to allocate part of your budget to regular maintenance and replacement of equipment. However, if you choose a could-based VoIP provider, you outsource the majority of the concerns related to hardware costs and other maintenance issues that impact your business profits. Add to that the cost of having someone to maintain your infrastructure operating, and the benefits from moving to the cloud become almost a no-brainer.
Because IP telephony is internet based, there’s no difference in costs when it comes to long-distance calling fees. The decrease in expenses is driven by the fact that competition is very high in the VoIP industry. Different than what occurs within the traditional telecom market, where many players control the market and the fees.
A Multitude of Features
Most good VoIP providers offer advanced features that many people didn’t even know existed. Features such as Audio Conferencing, Digital Receptionist (IVR), Calling Queue, Call Hunting, Call Forwarding and many more can be set up for little to no additional cost. Those features help SMEs appear more professional and capable of exceptional customer service, which is translatable to increased business outcomes.
What about reliability? Can you trust VoIP?
The biggest question businesses have while adopting new technology is reliability. Even the most advanced technology with state-of-the-art capabilities will be no good to a business if it is not reliable and consistent. Since communication play such a big role in the life of any business, and telephony systems remain the primary communication source for clients. Thus, to ensure seamless integration, businesses are more focused on reliability than many advantages that a certain service might offer. The same is the case with VoIP. Companies are aware of the pros it has to offer, yet they have been worried about its reliability for a long time since the inception of VoIP services
The reliability of VoIP has increased exponentially since its inception. VoIP technology is now improved enough to deliver high-quality calls that are equally responsible as the old telephony systems. Yet sometimes, businesses face the issue of inconsistency and irregularity. However, most of the time, the problem isn't with the service providers. Their services are fully operational, and the problems lie within the business's network. VoIP services heavily rely on the office network and internet speed to ensure high voice quality and reliability. Following are several suggestions which can be utilized to guarantee high reliability.
Internet speed is a vital element in properly functioning your business VoIP services. More often than not, when you experience a break or inconsistency during a voice call, internet speed is the one to blame for. It is essential to test the internet speed and check whether or not it meets the minimum requirements specified by the service provider. And if it doesn't, you need to upgrade your internet plan to match the specific requirements, and you will have access to reliable VoIP services.
Dedicated Internet Connection for VoIP
The amount of data used in the office network is equally important for VoIP reliability and consistency. Your VoIP services are bound to take a toil for an office with one network setup and 20+ employees consuming data through video streaming and downloading large files. Setting up the VoIP services on another network is essential in such instances. You might opt for one of the many inexpensive internet lines so that there is no extra cost burden on the business. Once you avoid the spikes in data usage, the call quality will automatically improve with the network connected to your VoIP services.
Power Outage and Simultaneous Calls
A source for power backup in internet and power outages is critical to keeping your VoIP services up and running. With a UPS and a generator, VoIP equipment and internet router gets continuous electrical supply whenever there is a power outage or failure. In addition, reduce the number of simultaneous calls to achieve improved service. With each extra call, the demand for the VoIP service increases, which will do nothing but add to its overhead.
To conclude, VoIP presents an excellent cost-saving opportunity for any business without compromising quality; if you are still unsure whether VoIP is the right solution for your business, set up an account and do a trial before implementing it across your organization.
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