VoIP phones

Streamline Your Business Communication with VoIP Phones

6 June 2023 Tags:

VoIP (Voice over Internet Protocol) desk phones are a popular way of making and receiving phone calls using ethernet rather than traditional phone lines. VoIP desk phones convert voice signals into digital data transmitted over the internet, allowing users to communicate using the same technology. 

VoIP.ms is a leading cloud-PBX and SIP trunk provider that offers reliable, high-quality VoIP services to businesses and individuals alike. Whether you are looking for a virtual phone number, or an internet calling service, VoIP.ms has the expertise and resources to meet your needs.  

In this article, we will explore some of the most common questions and concerns related to VoIP desk phones and provide answers and insights to help you make informed decisions about your communications options. 

Do I Need a Desk Phone for VoIP? 

One of the advantages of VoIP technology is that it offers users a range of device options to choose from. While traditional phone systems typically require a physical desk phone to make and receive calls, VoIP can be used with various devices, including softphones, mobile apps, and VoIP desk phones, also known as hard phones.  

When deciding whether to use a desk phone for VoIP, it's important to consider the pros and cons of each device option. VoIP desk phones offer high-quality audio and advanced call management features but are expensive and bulky. Softphones can be used on various devices, making them a flexible and convenient option, but they may not provide the same level of audio quality or features as hard phones or desk phones. You can also use both if you want your VoIP phone system connected to your office and mobile device.  

A VoIP hard phone is similar in appearance to a traditional phone, but it works more like a computer with the physical appearance of a phone rather than an actual phone. This kind of device is connected to a VoIP server through the internet. The device is designed specifically to work with VoIP technology, providing advanced call management features, high-quality audio, and other benefits not always available with other devices. Some reputable brands of VoIP hard phones include Yealink, Grandstream, and Polycom. 

On the other hand, softphones are software programs that allow you to make and receive calls from your computer or mobile device. Softphones can be used on mobile smartphones and computers, making them a versatile option for VoIP users. They are often more affordable and portable than hard phones but may not provide the same level of call quality or features. Softphones typically offer features such as call recording, video conferencing, and screen sharing, making them a versatile option for business users. Some popular softphone applications include Zoiper, Bria, Groundwire, MicroSIP, GS Wave Lite, and many more! 

Consider your budget, device preferences, and the required features before deciding. 

Can I Use an Office VoIP Phones at Home? Benefits and Challenges. 

If you already have an office VoIP phone, you may wonder if you can use it at home. The answer is yes, in most cases, as long as the phone is compatible with your home internet connection. However, there are a few things to remember before doing so. 

Firstly, ensure the phone is not tied to any specific network or service provider. If it is, you may need to unlock it or contact the provider to ensure it works on a different network. Additionally, you'll need to configure the phone to work with your home network, which may involve changing settings such as the IP address, subnet mask, and default gateway. 

It's also important to ensure that your home internet connection is stable and has enough bandwidth to support VoIP calling. A weak or unstable connection can result in poor call quality, dropped calls, or other issues. If you're using a softphone on your computer or mobile device, your call quality will depend on how stable the Wi-Fi or Ethernet is. 

Using an office VoIP phone at home can be convenient if you already have the hardware available. However, it's best practice to ensure that the phone is compatible with your home network and that you have a stable internet connection to experience high-quality calls. 

An alternative for office VoIP phone users is to have a hard phone at the office while also connecting the phone numbers to a softphone app on a mobile device. This allows the same line to be used at the office and anywhere, whether at home or on the go. With this option, you and anyone with access to your phone system can stay connected and reachable no matter where they are. Plus, it can be a cost-effective option for small businesses that want to avoid purchasing multiple physical VoIP phones. 

VoIP phone 2

Can a Regular Phone Be Used as a VoIP Phone? Understanding What is an ATA.  

Yes, it is possible to use a regular phone as a VoIP phone with the help of an Analog Telephone Adapter (ATA). An ATA is a device that allows a traditional analog phone to connect to a digital network, such as a VoIP network. With an ATA, you can convert your traditional phone line to a VoIP line, allowing you to use your existing phone to make VoIP calls. The ATA acts as a bridge between the traditional phone line and the digital network, converting analog signals into digital signals that can be transmitted over the Internet. 

However, it is important to note that the sound quality of the calls may not be as good as using a dedicated VoIP phone or a softphone. This occurs largely because analog phones were not designed to work with digital networks, and the quality of the calls may be affected by factors such as latency and jitter. 

Overall, using an ATA to convert a regular phone to a VoIP phone can be a cost-effective solution for users with analog phones who want to take advantage of VoIP technology without purchasing new equipment. However, it is important to consider the potential limitations in call quality. 

Note that on average, an Analog Telephone Adapter costs between $30 and $50 online in the United States, while a good quality VoIP hard phone can range from $50 to $200, depending on the features and brand. 

Do VoIP Phones Need a Router? 

Since VoIP phones rely on an internet connection, in most cases, a router is required to manage the internet connection and direct traffic to and from the VoIP phone. The router is responsible for forwarding incoming voice data to the correct device on the network and sending outgoing voice data to the internet. 

You will need a few pieces of equipment to set up VoIP calling with a router. First, you will need a router that supports Quality of Service (QoS) settings. QoS allows you to prioritize voice data over other internet traffic, ensuring that calls remain clear and interruptions-free. You will also need an Analog Telephone Adapter (ATA) or a VoIP phone compatible with your router. 

If you experience issues with VoIP calling, your router may be causing the problem. Some common router-related issues include dropped calls, poor call quality, and a lack of dial tone. To troubleshoot these issues, you can try adjusting your router's QoS settings, resetting the router, or upgrading to a newer router with better performance. 


VoIP technology has revolutionized communication, providing numerous benefits to businesses and individuals. In this article, we have explored what to consider when using or not using a VoIP desk phone. 

In addition, to decide if a hard phone or a softphone is the better option for your business, choosing a reliable VoIP service provider and understanding how you will be billed is equally important. VoIP.ms charges users based on service usage instead of a monthly plan or pay a flat-rate subscription model. This can be especially beneficial for those who make infrequent calls or have varying usage patterns and offer excellent cost savings opportunities. 

For many years, VoIP.ms has been named a "High Performer" in the VoIP software category on Capterra, with an average rating of 4.8 out of 5 stars based on user reviews. Additionally, VoIP.ms has been recognized with badges for "Best Value" and "Best Functionality" on SoftwareSuggest. These awards are a testament to the quality and reliability of VoIP.ms's service reinforces its position as a leading provider in the industry. 


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