How Logient Achieved Seamless Collaboration and 50% Cost Savings with VoIP.ms  

Effective communication between teams is critical for business success in the dynamic world of software development. This is the story of how Logient achieved seamless collaboration and conquered the challenge of keeping teamwork and communication smooth in a decentralized setup by harnessing VoIP collaboration to boost productivity, reduce costs, and propel their business into the future with VoIP.ms as a trusted partner. 

Logient: Pioneering Transformative Solutions for Ambitious Organizations 

Logient is a company at the forefront of developing technology and business solutions, offering expertise in software engineering, organizational strategy, business intelligence, data science, experience design, process optimization, and implementing cutting-edge technology tools and platforms. 

Comprising a team of strategists, designers, and technology engineers, Logient leverages the expertise of its 370 professionals spanning three continents. Logient’s expert team supports organizations to boost operational efficiency and construct a future anchored in a solid foundation and meticulously planned technology architecture. 

Logient’s three key service suites are Enterprise Architecture, Solutions Architecture, and Software and Technology Architecture. 

The Challenge: Overcoming the Complexities of Decentralized Communication   

As Logient started to experience rapid growth, its communication needs also evolved. After several strategic acquisitions, they struggled with decentralized phone systems, making collaboration between team members difficult.  

With a workforce of 370 professionals spread across ten countries, Logient faced the daunting task of consolidating diverse phone systems inherited from each acquired company. This patchwork of frameworks hindered seamless communication and posed challenges in managing telecommunications costs and providing a consistent user experience across different devices, operating systems, and geographical locations.  

The Solution: A Unified VoIP Ecosystem  

Logient’s search for an effective solution led them to VoIP.ms, a partnership that would transform their communication and collaboration landscape. VoIP.ms designed a comprehensive VoIP telephony solution offering:  

1. Phone System Structure: VoIP.ms collaborated closely with Logient to craft a centralized phone system tailored to their specific requirements, leveraging features like Digital Receptionist, Hosted PBX, and Enterprise Voicemail.  

2. Integration with Microsoft Teams using a Third Party Connector: VoIP.ms seamlessly integrated Microsoft Teams and the mobile Teams App to pass the calls. This integration facilitated communication across offices and remote locations, harnessing the benefits of SIP security features like encryption and authentication.  

3. Voice Directory Creation: VoIP.ms facilitated the customization of voicemail greetings by coordinating with a voice actor, resulting in personalized audio greetings for the digital receptionist menu, voicemails, and transfer prompts aligned with Logient’s branding and corporate culture.  

VoIP.ms not only set up the account and enabled features like voicemail, call forwarding, and call recording. It also rigorously tested the solution to guarantee seamless functionality, making it ready to use.  

The Results: Logient Transformed Collaboration    

The decision to partner with VoIP.ms has presented numerous benefits, Logient achieved seamless collaboration, improved communication, substantial cost savings, and other advantages. 

Mathieu Abbott, VP of Business Development at Logient, enthusiastically attests to the positive impact of VoIP.ms on their organization:

“Our experience with VoIP.ms has been stellar. By consolidating three systems into one and leveraging Microsoft Teams, we saved 50% on our communication expenses while greatly improving our employee experience. We highly recommend it!”

The key outcomes include:    

• Technology Unification: Integrating all communications within a cohesive system eliminated the complexities of managing multiple technologies, providing Logient with a robust and user-friendly telecommunications infrastructure.  
• Enhanced Mobility: The VoIP telephony solution empowered Logient employees with greater flexibility, boosting productivity and responsiveness by allowing them to work from home or on the go.  
• Cost Reduction: Centralizing their communication solution led to substantial savings, with Logient cutting communication expenses by over 50%.  
• Personalized Services: VoIP.ms provided tailored services that helped Logient optimize their VoIP telephony system, fostering a strong partnership between the two companies.  

• Security and Compliance: By collaborating with a Canadian company, Logient ensured compliance with Canadian laws and regulations.  

Logient’s collaboration with VoIP.ms exemplifies how a VoIP solution can empower organizations to overcome the challenges of a decentralized workforce.  

Is VoIP Right for Your Business?  

While Logient’s case thoroughly shows the power of VoIP, at VoIP.ms, we recognize every business’s uniqueness and are committed to delivering tailored solutions that perfectly align with your specific requirements.  

Tap into our extensive expertise and leverage our dedicated team to optimize your communication infrastructure. Whether you are a small startup or a large enterprise, we have the knowledge and resources to provide a VoIP phone system that precisely meets your unique needs.  

Ready to explore the possibilities? Email us today at [email protected] to discuss your needs and embark on a journey toward an optimized communication solution, just like Logient did.